DEStuttgart, GermanyOther goods and servicesNo deadline given

Dialogue management and customer service call centre in Stuttgart, Germany

Value €16.8M

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What they want

The buyer, AOK Baden-Württemberg, wants to sign a framework agreement with one contractor. The contractor would provide dialogue management and customer service on an as-needed basis. Services include inbound and outbound communication, such as customer retention calls. Further customer service services are described in the service specification. The procedure is negotiated with a call for competition. It is a single lot.

Who it suits

Call centres and customer contact providers with inbound and outbound telephone service experience, able to work under a framework agreement.

Good to know

  • Framework agreement with a single contractor, called off as needed
  • Procedure: negotiated with a call for competition

Keywords

call centrecustomer servicedialogue managementinbound callsoutbound callsframework agreementcustomer retention

Original title

Dialogmanagement und Kundenservice

Bid through the official notice

Documents, contact details and the way to submit a bid are in the official notice.

Read the official notice and bid →

Source: TED, © European Union (CC BY 4.0), and Find a Tender (UK, Open Government Licence v3.0). Summaries are written by AI and may contain mistakes: always check the official notice.

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